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Conflict Resolution Skills for Managers and Leaders
November 8, 2019 @ 9:00 am - 4:30 pm
Managers, supervisors, and team leaders encounter conflict every day. Unresolved employee conflict is costly and distracting. When supervisors feel confident managing conflict, teamwork is more efficient, employee retention is higher, cooperation increases, and everyone can focus on the work at hand.
You will leave this workshop with:
An understanding of how personal views and beliefs about conflict might help or hinder your work as a manager
Tools to use now to resolve disputes
More confidence to act when you encounter conflict
Strategies to remain calm when others are angry
Practice helping others resolve their own problems to avoid tension and resentment
Participants will receive a certificate for 5.75 hours continuing education credit.